Privacy Statement service cloud
General Information
We process personal data carefully, securely and in accordance with the applicable legislation and regulations. The General Privacy Statement of the amsterdam&partners Foundation (Stichting amsterdam&partners) includes our general principles for personal data processing and information on exercising your rights. In this process-specific statement, we provide relevant information on data processing, including its purposes, regarding Service Cloud.
This process-specific privacy statement may be updated in response to changes in legislation or other developments. The most recent version of this statement is available on our website www.iamsterdam.com. The date of the most recent update is recorded below the statement.
Responsible Body
The amsterdam&partners Foundation is the responsible body in the sense of the General Data Protection Regulation (GDPR).
We have a Data Protection Officer (DPO), who can be contacted by email at dataprotection@iamsterdam.com.
Personal Data Processing
We process different categories of personal data. The data we process depends on the specific process concerned and on the purpose. This and other relevant information are detailed below.
Service Cloud:
Purpose
The purpose of processing personal data for Service Cloud is to be able to perform customer service more efficiently (chat and e-mail function).
Basis
We process the personal data on the basis of permission.
Personal Data
For this purpose, we process the following personal data:
- Name (first and last name)
- E-mail address
Transfer
The personal data will not be processed outside the European Economic Area (EEA).
Storage Period
We do not store your personal data for longer than necessary or for longer than prescribed by the Archives Act. This means that we delete the personal data collected for Service Cloud after three months.
Exercising rights and making complaints
The General Privacy Statement includes information on your privacy rights and how to exercise them, and on how to lodge a complaint.
Contact
If you have questions after reading the General and Specific Privacy Statement, please contact our DPO at dataprotection@iamsterdam.com.
Amsterdam, April 2022
